Returns & Refunds Policy
Due to the perishable nature of our food products, we cannot accept returns once an order has been delivered; however, we are committed to ensuring your satisfaction if your items arrive damaged or incorrect. Please contact our support team within 7 days of receipt to initiate a quality claim or refund request.
Inspect Your Package
Upon delivery, please immediately check your BIGFACE BRAND items for any signs of damage, leakage, or quality issues.
Document the Issue
Take clear photos of the product and the shipping label to help our team process your claim as quickly as possible.
Contact Support
Email our customer service team with your order number and the documentation of the issue to request a replacement or credit.
Resolution Process
Our team will review your request within 48 hours and, if approved, will issue a full refund to your original payment method or ship a replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing