Frequently Asked Questions
Everything you need to know about BIGFACE BRAND products and services.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that every BIGFACE BRAND item arrives at your door at the peak of freshness.
Where does BIGFACE BRAND source its ingredients?
We pride ourselves on transparency. We partner exclusively with sustainable farms and high-quality suppliers to source premium, non-GMO ingredients for all our food products.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, BIGFACE BRAND ships within the continental United States and Canada to ensure our delivery timelines maintain the integrity and safety of our food products.
Are there options for customers with specific dietary restrictions?
Yes, we offer a variety of gluten-free, vegan, and keto-friendly options. You can use the 'Dietary' filter on our shop page to find products that fit your lifestyle.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.